Refunds & Returns
When ordering products that touch intimate parts, please consult our Size Guides carefully, as by law we cannot accept returns of such products for sanitary reasons. This is designed for the protection of all customers.
If the products are still unopened and sealed, you can return them for a full refund within 45 days from their date of purchase.
If you are returning an item because we made a mistake or the item arrived defective, e-mail us at firstname.lastname@example.org and we’ll make things right.
Please note that gift cards are not eligible for refunds.
To return a product that is eligible for a refund, you should first e-mail us at email@example.com, then ship the product to:
VIXIA Stores | Very Sexy Wear
1315 Garfield Street
Hollywood, Florida 33019 | USA
If we shipped you the wrong item or a defective item, we'll pay for the return. Otherwise, you will be responsible for paying for the shipping costs for returning your item. If you are shipping an item priced over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items which do not arrive at our facilities.
Please include a copy of the order confirmation e-mail in your return package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund has been approved (or rejected, in the event it fails the meet the eligibility conditions listed above). Credit for approved refunds will be applied to your credit card, PayPal account or original method of payment within 3 business days.